Refund Policy

Refund Policy – Chanalytical Laboratories, Inc.

Water Testing
Water testing orders can be canceled up until the water test kit is shipped. Once shipped there
are no cancellations or refunds. Orders are usually shipped within 12 hours of receipt.

Please inspect your water testing kit order upon receipt and contact us immediately if the kit is
damaged or if you receive the wrong item, so that we can evaluate the issues and make it right.

If a cancelation or refund is approved, you’ll be refunded within 7 business days. Please
remember it can take some time for your bank or credit card company to process and port the

Questions regarding returns or refunds can be addressed by email to [email protected] or
by phone (207) 747-1815.

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