Effective November 9, 2026
Chanalytical Laboratories, Inc. (“Chanalytical,” “we,” “us”) is an independent 3rd-party water testing laboratory in Gorham, Maine. This policy explains what information we collect through chanalytical.com, how we use it, and the choices you have.
What we collect
Information you give us. When you order a kit, apply as a partner, or contact us, we collect your name, email address, phone number, billing and shipping address, and the sample location you list on your chain-of-custody form. Partners also give us business name, business address and billing details.
Payment information. Card and Apple Pay payments on our website are processed by Stripe. Your full card number goes directly to Stripe. We do not store it on our servers.
Your test results. We keep the results of the samples you send us, along with the sample location and collection details.
Information collected automatically. Like most websites, ours uses cookies and similar tools to keep your cart working, protect our forms from spam (Google reCAPTCHA), and understand how people find and use the site. These tools may collect your IP address, browser type, the pages you visit and how you arrived. We use:
- Google (Google tag, Google Ads and Google Analytics) to measure visits and the results of our ads.
- Meta Pixel (Facebook and Instagram) to measure the results of our ads on those platforms.
- Jetpack (WordPress.com) to count site visits.
How we use it
- To process your order, ship your kit and deliver your results.
- To answer your questions and provide customer service.
- To send you reminders about retesting, if you have ordered from us. You can opt out any time with the link in the email or by contacting us.
- If you start an order and do not finish it, to send you a reminder email about it.
- To run and improve our website, and to measure our advertising.
- To meet legal and record-keeping requirements.
Your test results
Your results are yours. We share them only with you and with anyone you name to receive them, such as the home inspector, water treatment company or other professional who ordered the test on your behalf. We do not publish individual results and we do not sell them. We may disclose results when the law requires it.
Who we share information with
We do not sell your personal information. We share it only with:
- Companies that help us run the business: payment processors, shipping carriers, our website host, email and customer-records tools. They may use it only to provide those services to us.
- The professional who ordered your test, as described above.
- Advertising and analytics partners (Google and Meta), limited to the website data described above.
- Authorities, when the law requires it or to protect our rights, property or safety.
Your choices
- Email: unsubscribe from any marketing email with the link at the bottom.
- Cookies: you can block or delete cookies in your browser settings. Some site features, like the cart, may not work without them.
- Ads: you can manage ad settings at Google (adssettings.google.com) and Meta (facebook.com/adpreferences).
- Do Not Track: our site does not currently respond to browser “Do Not Track” signals.
- Access, correction or deletion: contact us and we will help. We may need to keep some records, such as test results and order records, where the law or our lab record-keeping requires it.
How long we keep it
We keep order and test records for as long as we need them for the purposes above and as required by law and lab record-keeping practice.
Security
Our site uses encrypted (SSL) connections, and we limit access to your information to people who need it to do their jobs. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
Children
Our site is not meant for children under 13, and we do not knowingly collect information from them.
Changes
If we change this policy, we will post the new version here and update the effective date above.
Contact us
Chanalytical Laboratories, Inc.
347 Main St, Unit 1B, Gorham, ME 04038
(207) 747-1815 · labs@chanalytical.com