Effective November 9, 2026
These terms apply when you use chanalytical.com or buy a test kit or testing service from Chanalytical Laboratories, Inc. (“Chanalytical,” “we,” “us”). By placing an order or using the site, you agree to them.
Our services
Chanalytical is an independent 3rd-party water testing laboratory. We provide sampling kits, laboratory analysis of the samples you send us, and a written report of the results. Prices, panels and turnaround times are listed on each product page and may change. The price that applies is the one shown when you place your order.
Collecting your sample
Accurate results depend on a sample that is collected, labeled and delivered as the kit instructions describe. You are responsible for following those instructions, filling out the chain-of-custody form completely, and getting the sample to us within the time limits stated in the kit and on our Shipping & Sample Delivery page. If a sample arrives outside those limits, damaged, unlabeled or in the wrong container, we may not be able to analyze it. See our Return Policy for what happens then.
What your results mean
Your report reflects the sample as we received it, on the date it was collected. Water quality can change over time and from one tap to another. Our reports compare results to published drinking water standards and give general information. They are not medical advice, and they are not a recommendation to buy any particular treatment equipment. We do not sell treatment equipment. For health questions, talk with your doctor. For treatment, talk with a qualified water treatment professional.
Turnaround times
Turnaround times on our site are typical, counted in business days from when the lab receives your sample. They are not guaranteed. Kits that include PFAS screening take 8 to 15 business days.
Payment
Payment is due when you order, unless you are an approved partner with written account terms. Partner pricing and account terms are set in your partner agreement.
Late payment
Partner invoices are due on the terms in your partner agreement. If an account is past due, we may hold reports for that account until the balance is paid, and we may pause new orders on the account.
Refunds, returns and shipping
Kit sales are final. We do not refund kits. See our Return Policy and our Shipping & Sample Delivery Policy. Both are part of these terms.
Website use
Do not misuse the site: no attempts to break in, disrupt it, scrape it, or submit false information. The content, logos and graphics on this site belong to Chanalytical and may not be copied for commercial use without our permission.
Limit of liability
To the fullest extent the law allows, our total liability for any claim connected to a kit, test or report is limited to the amount you paid for that kit or test. We are not liable for indirect or consequential damages, including decisions you make about a property, a purchase or treatment equipment based on a report. Nothing in these terms limits any right you have that the law does not allow us to limit.
Governing law
These terms are governed by the laws of the State of Maine. Any dispute will be handled in the state or federal courts serving Cumberland County, Maine.
Changes
We may update these terms. The version posted here when you place an order is the one that applies to that order.
Contact us
Chanalytical Laboratories, Inc. · 347 Main St, Unit 1B, Gorham, ME 04038 · (207) 747-1815 · labs@chanalytical.com