Effective November 9, 2026
Chanalytical Laboratories, Inc. is an independent 3rd-party water testing laboratory in Gorham, Maine. Our service is the laboratory analysis of your water sample and the report of the results. The sample kit is part of that service.
All kit sales are final
We do not offer refunds on kits, including kits that are unopened, unused or ordered by mistake. We do not offer exchanges. If you need a different test, please place a new order. If you are not sure which test is right for you, call us before you order at (207) 747-1815 or take the free Well Check.
Damaged or defective kits
If your kit arrives broken, leaking, contaminated or missing a part you need to collect your sample, contact us within 30 days of delivery. We will send you a replacement kit at no charge. Please do not collect a sample with a damaged kit.
Lab analysis
Once your sample reaches the lab, the analysis is performed and the service is complete. Lab analysis is not refundable. If a sample arrives outside its holding time, damaged, unlabeled or in the wrong container, we may not be able to analyze it. We will contact you if that happens. See our Shipping & Sample Delivery Policy for how to get your sample to us in time.
Lost kits
If your kit or your returned sample does not arrive, call us and we will work it out with you.
Contact us
Chanalytical Laboratories, Inc.
347 Main St, Unit 1B, Gorham, ME 04038
(207) 747-1815 · labs@chanalytical.com